Refund policy
Refund Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to contact us about a return or exchange.
Returns
We accept returns only for defective or damaged items. If your item arrives defective, damaged, or incorrect, please contact us within 10 days of receiving it at Info@jolienisa.com so we can evaluate the issue and make it right.
Exchanges
If you'd like a different size or color, we're happy to offer an exchange within 10 days of receiving your item. Please note:
- The item must be unworn, unused, with tags, and in its original packaging
- Return shipping for exchanges is the customer's responsibility
- Once we receive your original item, we'll ship out your new size/color
To start an exchange, contact us at Info@jolienisa.com with your order number and the size/color you'd like instead.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right at no cost to you.
Exceptions / Non-Returnable Items
Certain items cannot be returned or exchanged, including sale items, gift cards, custom or special-order products, and personal care items. Please get in touch if you have questions about your specific item.
Refunds
Refunds are only issued for approved defective/damaged item claims. Once we've inspected the returned item and approved the claim, you'll be refunded to your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.