Frequently Asked Questions
What is Jolie Nisa?
Jolie Nisa is a Canadian Muslim-owned modest-fashion boutique based in Montreal. Our name combines “Jolie,” the French word for beautiful, and “Nisa,” the Arabic word for women—reflecting our Quebec home and Muslim heritage.
Do you have a physical store?
Yes. Visit our Montreal boutique at:
Jolie Nisa
782 Rue Jean-Talon Ouest
Montréal, Quebec H3N 1S2
Canada
Our boutique carries a much larger selection than our website, including additional styles, colours and sizes.
Is everything in your boutique available online?
No. Our website displays only a portion of our in-store inventory. If you are looking for a particular abaya, hijab, colour or size, contact us. We will gladly check our boutique inventory for you.
What products does Jolie Nisa carry?
We offer thoughtfully selected abayas, open abaya and kimono sets, Farasha butterfly abayas, occasion wear, hijabs, khimars, prayer wear and modest accessories. Availability may differ online and in our Montreal boutique.
How do I choose the correct size?
Please review the size chart on the relevant product page before ordering. Product measurements and fits may vary between styles. If you are uncertain, contact us with your measurements and the product you are considering so we can assist you before purchase.
What if my size is unavailable online?
Please contact us. The size may still be available at our Montreal boutique even when it appears unavailable online. We will check our in-store inventory for you.
Will the product colour look exactly like it does online?
We make every effort to represent product colours accurately. However, colours may appear different depending on lighting, photography, screen settings and individual colour perception. For help confirming a colour, contact us before ordering.
What is included with my purchase?
The included pieces vary by product. Some styles include a matching hijab, belt or inner dress, while others are sold individually. The items included are shown in the product images and listed in the product description.
Although we carefully review our listings, occasional human errors may occur. If the images and description appear inconsistent or you are uncertain about what is included, please contact us before ordering so we can confirm the details for you.
Can you help me choose a style, colour or size?
Yes. Tell us which product, colour, size and occasion you are considering. Our team can help you compare available options and make a more informed choice.
Email: info@jolienisa.com
Telephone: 514-731-7386
WhatsApp: https://wa.me/15147317386
Can I request a video consultation?
Yes. If you cannot visit our Montreal boutique, you may request a WhatsApp video consultation. Subject to staff availability, we can show you selected products from our in-store inventory and help you compare styles, colours and sizes.
Do you offer local pickup?
Yes. Free local pickup is available in Montreal. Please select the available pickup option during checkout and wait for confirmation that your order is ready before visiting the boutique.
Where do you ship?
We ship within Canada, to the United States and to selected international destinations. Rates and estimated delivery times depend on the destination and shipping method. Please consult our Shipping & Delivery page for current details.
For this answer, highlight Shipping & Delivery page and link it to:
https://jolienisa.com/pages/shipping
How long does order processing take?
Orders require processing and payment verification before shipment. Business days exclude weekends and holidays. Delivery estimates begin after the order has been processed and transferred to the carrier.
Can I cancel or change my order?
Contact us as soon as possible after placing your order. We will try to accommodate your request before processing begins, but changes or cancellations cannot be guaranteed once an order is being prepared or shipped.
What is your return or exchange policy?
Eligibility depends on the item and its condition. Before returning anything, please review our Returns & Refunds policy and contact us for instructions. Items sent back without authorization may not be accepted.
Link Returns & Refunds policy to:
https://jolienisa.com/pages/returns
What should I do if my order arrives damaged or incorrect?
Contact us promptly at info@jolienisa.com and include your order number, a description of the issue, and clear photographs of the item and packaging. Our team will review the situation and provide the appropriate next steps.
Is online checkout secure?
Yes. Checkout is processed through Shopify using secure, encrypted technology. Available payment methods are displayed during checkout.
Do you offer wholesale?
No. Jolie Nisa currently serves retail customers and does not offer wholesale purchasing.
How can I contact Jolie Nisa?
Email: info@jolienisa.com
Telephone: 514-731-7386
WhatsApp: https://wa.me/15147317386
Contact form: https://jolienisa.com/pages/get-in-touch