FAQ

Accounts

How do I create an Jolie Nisa online account?

To create an online account, please follow these steps:

Select My Account at the top of any Jolie Nisa.com page;
From the CREATE ACCOUNT page, enter the required information and select CREATE ACCOUNT to complete the setup of your account.

How do I modify an existing online account?

If you already have an account and you wish to modify your information, please follow these steps:
Select SIGN IN from the top of any Jolie Nisa.com page.
Under RETURNING CUSTOMER, type your email address and password into the corresponding boxes and select LOGIN.
Select the field(s) that you want to modify and select APPLY to update your account profile.

Jolie Nisa Marketing Emails ?

Signing up for Jolie Nisa emails without creating an Jolie Nisa account:

At the bottom of any page on the Jolie Nisa.com website, enter your email address in the field below “WE TREAT OUR FRIENDS REALLY WELL”.
You will then be prompted to add additional optional information on the following form.
Enter the information requested and select SUBMIT or select CANCEL if you prefer not to enter the information.

Signing up for Jolie Nisa emails while creating or updating your Jolie Nisa account:

Select SIGN IN or REGISTER from the top of any Jolie Nisa.com page.
If you are updating an existing account, type your email address and password into the corresponding boxes and select LOGIN.
Under the PERSONAL PROFILE, select YES next to “I would like to receive electronic messages (emails) from Jolie Nisa…” and click APPLY.
If you’re creating an account, enter all of the required information and select YES next to “I would like to receive electronic messages (emails) from Jolie Nisa…” Enter the additional optional information and select CREATE ACCOUNT.

What are the benefits of signing up for Jolie Nisa emails?

By signing up to receive emails from Jolie Nisa, you’ll be the first to find out about:

Events and New Arrivals, Promotions, Sales, Contests, Giveaways, Featured Collections, Fashion Tips u0026amp; Trends.

How can I unsubscribe from Marketing Emails?

Should you no longer wish to receive marketing emails, you can unsubscribe by clicking “Unsubscribe” at the bottom of any of our emails.
After clicking “Unsubscribe” you will be forwarded to a webpage that will ask you to confirm the email address you are unsubscribing. You must click UNSUBSCRIBE to complete this process.

Please note it can take up to 10 business days to stop receiving marketing emails after you unsubscribe.

Should you choose to unsubscribe from our marketing emails, you will still receive order-related emails, such as order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order.

What do I do if I’ve forgotten my password?

If you’ve forgotten your password, we can reset it and you will be emailed a new one. Please follow these steps to reset your password:
- Select SIGN IN at the top of any Jolie Nisa.com page.
- Under RETURNING CUSTOMER, select “FORGOT PASSWORD?”
Enter the email address associated with your account and select SEND ME MY PASSWORD.
You will receive an email with your new password.
It is recommended that you login with the new password, go to the PERSONAL PROFILE page and change your password immediately to something that will be easy for you to remember.

Orders and Payments

To place an order online, please follow these steps to checkout:

Using the various tools available to navigate the website, find the item that you’re looking for.
Select the size, color and quantity of the item that you want to purchase.
Select ADD TO MY BAG to add the item to your virtual shopping bag.
Repeat steps 1-3 to purchase additional merchandise.

Once you’ve selected the item(s) that you want to purchase, click on the image of a shopping bag at the top of the page. This will take you to your shopping bag.

On the MY BAG page, verify that the products that you wish to purchase are displayed with the correct details (size and color) and price. If you have a Coupon Code, you can enter it in the field labeled ENTER PROMO CODE and select APPLY COUPON. The discount will display in red below the order subtotal.

Once you’re satisfied with the information in your bag, select PROCEED TO SECURE CHECKOUT or Check out with PayPal (If you select Check out with PayPal, you will be redirected to PayPal.com where you can Log In to your PayPal account or Pay with Credit Card or Visa Debit).

If you are not already logged in to your Jolie Nisa account, you will be directed to a page that will allow you to log in, create an account or checkout as a “Guest”. Choose your preferred option and continue.

Fill in all required information on the Info/Payment tab and select CONTINUE CHECKOUT. If you are logged in to your Jolie Nisa account, you can select a pre-saved address from the drop down list if there is one associated to your account.

Take note that, by default, the option to use the same address for billing is already checked off. If your billing address will be different from your shipping address, please uncheck this box.

If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select APPLY. The coupon discount will display in red below the order subtotal.

On the Place Order tab, verify that the information entered is correct and select SUBMIT ORDER to complete the checkout process.

What happens after I place my order?

Once you have placed an order, you will receive subsequent emails indicating the status of your order.

The first email you will receive will confirm that we have received your order request.

The second one will confirm that your order has been processed and that all items in stock will be shipped. Please note that you will only be charged on your credit card for items that you will receive.

Can my billing and shipping addresses be different?

Yes, your billing address can be different from your shipping address.

During the checkout process, you will first be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered.

Take note that, by default, the option to use the same address for billing is already checked off. If your billing address will be different from your shipping address, please uncheck this box.

During the checkout process, you will be prompted to enter your billing address. The billing address can be different from the shipping address. However, your billing address must match the address associated with the credit card that you are using to complete your purchase.

Can I purchase from Jolie Nisa.com and ship to the U.S.?

You can make a purchase from Jolie Nisa.com to be shipped to a destination in the continental U.S. At this time, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

For further details, please consult Shipping Policy..

Can I place an order from Jolie Nisa.com if I reside outside of Canada or the Continental U.S.?

At this time, orders can only be placed from within Canada and the Continental U.S. due to certain security features on our website. Any order submitted from a computer whose I.P. Address is located outside of Canada or the Continental U.S. will automatically be cancelled by our system.

How can I check the status of my order?

At any time, you can return to Jolie Nisa.com to see the status of your order. There are two ways for you to see the status of your order:

For customers with an account on Jolie Nisa.com:

Select SIGN IN from the top of any Jolie Nisa.com page.
Under RETURNING CUSTOMER, type your email address and password into the corresponding boxes and select LOGIN.
Select ORDER HISTORY to see the order summary of your past orders.
To see the status of a particular order, select ORDER DETAILS corresponding to the order in question.

For all customers, including those who don’t have an account with Jolie Nisa.com:

Select Order Status at the bottom of any Jolie Nisa.com page.
From the order status page, enter the order number, email and postal/zip code associated with the billing address and select CHECK STATUS.
This will take you to the order details page.

Canadian Rates and Services

Flat rate shipping Order under 60$	$12.00 per order	5-7 business days
Flat rate shipping Order over 60$	0.00	5-7 business days
Local Pick-Ups Montreal and surrounding area only	0.00	Email:Info@jolienisa.com

Orders are shipped via Canada Post or FedEx
Express shipping service is not currently available.

U.S. Rates and Services

Flat rate shipping Order under 100$

Maximum order value $800.00 CAD

$12.50 per order

8-10 business days

Flat rate shipping Order over 100$

Maximum order value $800.00 CAD

$0.00 per order

8-10 business days

Orders are shipped via United states Postal Service (USPS) or Federal Express
Express shipping service is not currently available.
At this time, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.
U.S. customs may apply import duties or other fees for orders shipped to an address within the U.S. These additional duties and fees are the responsibility of the purchaser.
In order to expedite and simplify the ordering process for our customers in the U.S., we have limited order values to $800 CAD. Orders of this value should be exempt from these duties and fees as these goods are purchased for personal use only. If you have any questions about duties, please contact your local U.S. Customs authority.

Shipping Policy

Note that credit card verification and authorization must be received before we can process your order.

Our selected carriers within Canada and the U.S. deliver on business days, excluding holidays.

Please allow an additional 2-3 business days for deliveries to rural areas.

All orders will be shipped in either heavy-duty plastic bags or corrugated boxes.

Which countries does Jolie Nisa.com ship to?

Orders purchased by customers at Jolie Nisa.com, can be shipped to destinations within Canada and the continental U.S. At this time, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

What forms of payment do you accept online?

Jolie Nisa.com currently accepts the following forms of payment:

Visa
Master Card
American Express
PayPal

Pricing

When viewing an item, the price will be displayed to the right of the image. If an item has multiple colours available, they will all be displayed on the same page. The pricing of an item can change depending on the colour selected. In some cases, only certain colours will be part of a promotion while others will be at the original price. On our website, the pricing for any specific colour will always be displayed above the colour swatch. The colour swatches for regular priced colours are shown on the first line. Once a colour has been marked down, we then display it on separate line below the main heading. When selecting a colour, the prices displayed will NOT change, only the image will.

We strive for accuracy in our advertising. There are times, however, when errors occur in product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize for the inconvenience this may cause.

Price adjustments can be made with a receipt within seven days of the original date of purchase. A price adjustment will not be made for clearance merchandise or for certain sales and promotions such as One Day Sales and Flash Sales. To obtain a price adjustment please email us at info@jolienisa.com. within seven days of the date of your order. Please be sure to have your order receipt available.

A sale price indicates a price reduced from our regular price for a limited time and the item will return to its original price. Our regular prices are displayed in black type under the picture of each item. Sale prices are shown in red under our regular price.

Order/Item Cancellations

Why was my order cancelled?

Your order may have been cancelled because of problems with the credit card information you provided. These problems could include the billing address not matching the address on your credit card statement, incorrect security code (on the back of your card), incorrect entry of your expiration date or lack of available credit.

Once an order is cancelled, it cannot be reactivated or modified in any way. You must place a new order to receive your items.

Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.

Why were one or many items cancelled from my order?

One or many items were cancelled from your order because they were no longer available at the time of processing. Note that your credit card will only be charged for items that have been shipped, even if cancelled items still appear on your invoice.

Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.

For more details please Contact Us to reach an Jolie Nisa Customer Care representative.

Can I cancel an order after I have submitted it?

Orders submitted on Jolie Nisa.com cannot be cancelled once they have been ship. If you are unsatisfied with your purchase you may return it by mail. More information is available in our Returns Policy.

Can I modify an order once it’s been submitted?

Once your order has been submitted, you can modify if the order has not been process. If you wish to purchase additional merchandise

How do I enter a Coupon Code on Jolie Nisa.com?

There are two places to enter a Coupon Code on Jolie Nisa.com:

Shopping Bag:

Type the Coupon Code (Example: EXCLUSIVE, FREESHIP) in the field labeled ENTER COUPON CODE located below the item list on the MY BAG page, and select APPLY COUPON. The discount will display in red below the order subtotal.

Info/Payment Tab:

If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select APPLY. The coupon discount will display in red below the Total summary.

You can complete the checkout process or continue shopping as the Coupon Code will be applied to items added to your cart before and after entering the Coupon Code.

Please take note that coupons are often subject to restrictions. Please review the conditions carefully Jolie Nisa because only one coupon can be applied to an order at a time.

Returns and Refunds

Return Policy for Online Orders

If you’ve changed your mind, it’s not a problem.

Purchases from Jolie Nisa.com can be returned by mailing the purchase back to Jolie Nisa, NOTICE! All return fees and exchange fees are at the customer’s expense.

Within 10 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s), to receive a full refund. Please note that refunds will be processed using the same payment method as for the original purchase.

Please write at info@jolienisa.com to us explaining the reason for return, and the product(s) to be returned. Once you receive a reply from us explaining the return procedure, please return the product(s) to us for an exchange or refund within three business days from the date you receive our reply advising you to return the order. The product must not be worn other than for trying out, washed or otherwise damaged in any way. Please be sure to include your name and order number with the returned product(s). At any time, Jolie Nisa reserves the right to refuse a return or exchange, especially when the reason for return is that the product was ordered without reading the product description carefully and the product in question turns out to be different from your requirement or expectation.

You will be responsible to pay the return shipping. Please be sure to include your name and order number with the returned product(s). We care about your feedback, so please take a moment and let us know the reason for your return in the appropriate spot on the invoice or through our website. At any time, reserves the right to refuse a return or exchange.

Please note that the following items are excluded from this refund policy and will not be accepted for refund or exchange:

Socks, leggings (individual wrapped) and hosiery
Undergarments
Earrings

Returns by Mail in Canada (for online purchases only):

To return merchandise by mail, please follow these steps:

Take one (1) copy of your original invoice and circle the item(s) you are returning.
For each item being returned, please indicate the reason using the codes below by simply writing the corresponding letter next to each of the items you have circled:

Too big
Too small
Not as I expected
Arrived too late
Damaged or defective (please indicate the location of the defect)
Wrong item or color
Duplicate shipment sent
Changed mind
Other

Carefully pack the items to be returned and enclose the updated copy of the invoice.
Affix the pre-paid shipping label to your return parcel and drop your parcel off at any Canada Post location.
Mail the package to:

From the time your return parcel arrives at our Distribution Center, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement.

Please be sure to keep note of the tracking number appearing on the return label as it is the only way to track your package and confirm delivery on Jolie Nisa Limited will not be held responsible for lost or stolen packages.

Returns will be credited to the credit card used in the original transaction. Original shipping charges cannot be refunded, unless you received an item in error. Please allow 1-2 billing cycles for the return to be credited.

How do I return a U.S. order?

U.S. residents who have purchased online from Jolie Nisa.com and aren’t completely satisfied with their purchase, can mail the merchandise back to Jolie Nisa for a full refund. Within 15 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund.

For more information, please read our Return Policy

How long does it take for a credit card refund to appear on my statement?

It can take up to two billing cycles for a refund to show up on your statement, depending on the issuing bank.

It can take up to 3 business days after the refund is issued to show up with online banking.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_column_text el_class=”stitle”]

Product Inquiries

How do I find the item I’m looking for?

We’ve designed the Jolie Nisa.com website with the intention of making it as simple to find what you’re looking for as possible. Of course, no two people shop the same way, so here’s what to do if you can’t find what you’re looking for:

In the SEARCH box at the top right of any Jolie Nisa.com page, type in the article number, name or a word(s) associated with what you’re looking for.

If your initial search doesn’t return the results you were looking for, try again. Your original search may have been too specific; using a more general term like “pants” or “skirts”.

Navigating jolienisa.com

How do I contact Customer Care?

To contact Jolie Nisa Customer Care via email:

Select Contact Us from the bottom of any Jolie Nisa.com page.
Fill in the information on the Contact Us page and select SUBMIT.
You will receive an email from the Jolie Nisa Customer Care team, confirming receipt of your question/inquiry.

Which internet browsers are supported?

Use of Jolie Nisa.com is supported by the following internet browsers:

Internet Explorer (IE) versions 10 +
Microsoft Edge
Firefox (latest version)
Safari (latest version)
Google Chrome (latest version)

How do cookies work?

Cookies are small data files that a website stores on your computer’s hard drive or in random access memory when you are viewing the website. They keep a record of your preferences making your subsequent visits to the website more efficient. In certain cases, this information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive and, upon your next visit to the website, the cookies are used to recall such information. Cookies may store a variety of information, including a unique user ID that can be used to track the pages of the Site you have visited and the number of times that you view a particular page or other item on the website, login or registration information, your preferences and your purchase history, where available

No personal information is transmitted via cookies. Cookies, by themselves, cannot be used to reveal or discover the identity of the individual user; your acceptance of our cookies will not compromise your anonymity while using the Site.

We use cookies in order to improve the online experience of users of the Site. Your cookies help us keep track of your interests and, if you are a registered customer, your cookies allow us to recognize you when you return to the Site. If you register on our Site, your cookies also help us to monitor and maintain information about your use of our Site. If you have not registered with us, your cookies may be used in order to monitor and maintain non-personally identifiable information about your use of our Site.

The use of cookies is a common practice adopted by most major websites to better serve their clients. Most internet browsers are designed to accept cookies, but they can be easily modified to warn you each time a cookie is being sent or to block all cookies. This is done through your browser settings; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the Site’s functions will not be available, and you will lose some of the benefits of the Site as, amongst other things, we will not recognize you as a past visitor or a registered user.

Composite tracking information generated by cookies may be shared with third parties for the purpose of documenting Site activity, traffic accounting, content analysis and other trends. Statistical information is not linked to any personal information and cannot identify any individual user of the Site.

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