FAQ

Frequently Asked Questions

Do you ship internationally?
Yes, we offer worldwide shipping! Shipping rates and delivery times will be calculated at checkout based on your location.

How long does shipping take?
Processing time is 1–3 business days. Once shipped, delivery within Canada usually takes 2–7 business days. For international orders, please allow 7–14 business days, depending on your location.

What’s your return or exchange policy?
Due to hygiene reasons, all sales are final. However, if you received a damaged or incorrect item, please contact us within 3 days of receiving your order and we’ll be happy to assist.

Can I cancel or change my order?
Orders can be cancelled or changed within 12 hours of placing them. After that, we start processing your order quickly to make sure it gets to you on time.

Do you have a physical store?
Yes, we do! We have a physical location where you can find many more options. As a small business, we don’t yet have the budget for full professional photography, so not everything is listed online — but we’re happy to assist you through video call if you’d like help or want to see more options. Just send us a message and we’ll set it up!

Do you offer wholesale?
At the moment, we do not offer wholesale options.

How do I contact you?
The best way to reach us is by email at INFO@JOLIENISA.COM or through our contact form. You can also send us a DM on Instagram or TikTok.