Returns and Refunds

We want you to feel confident when shopping with Jolie Nisa. Please review this policy before requesting a return.

Return period

Eligible products may be returned within:

• Canadian orders: 10 calendar days from the confirmed delivery date

• U.S. orders: 15 calendar days from the confirmed delivery date

The return period begins on the date the carrier marks the order as delivered, not the date the order was placed.

For orders delivered outside Canada and the United States, please contact us within 15 calendar days of delivery to request assistance.

Return eligibility

To qualify for a return, the product must be:

• Unworn, unwashed and unaltered

• Undamaged and free from stains, makeup, deodorant, perfume, odours and pet hair

• Returned with all original tags and packaging

• Returned with every piece originally included with the product, such as a matching hijab, belt or inner dress

• In its original, resalable condition

• Accompanied by proof of purchase

Jolie Nisa reserves the right to refuse a return that does not meet these conditions.

Items that cannot be returned or exchanged

For hygiene reasons, the following products are final sale:

• Hijabs and scarves

• Hijab caps, undercaps and bonnets

• Hijab pins and other hijab accessories

• Arm sleeves

• Products clearly marked “Final Sale”

These exclusions do not apply if a product arrives damaged, defective or different from what was ordered.

How to request a return

Before mailing anything, email info@jolienisa.com within the applicable return period.

Include the following information:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Clear photographs if the product is damaged, defective or incorrect

We will review your request and provide return instructions if it is approved. The return package must be shipped within three business days after receiving authorization.

Do not mail a return before receiving authorization and the correct return address from Jolie Nisa. Unauthorized returns may be refused or returned to the sender.

Return shipping costs

For returns caused by a change of mind, sizing preference, colour preference or another reason unrelated to an error by Jolie Nisa:

• The customer is responsible for return shipping costs.

• Original shipping charges are non-refundable.

• A prepaid return label is not provided.

• We strongly recommend using a trackable shipping service and keeping the shipping receipt.

• Jolie Nisa is not responsible for return packages lost, stolen or damaged while in transit.

If we approve a return because the product arrived damaged, defective or incorrect, Jolie Nisa will provide return instructions and cover the reasonable return shipping cost.

Damaged, defective or incorrect products

Please inspect your order as soon as it arrives.

If a product is damaged, defective or different from what you ordered, contact info@jolienisa.com within three calendar days of delivery.

Include your order number and clear photographs showing:

• The complete product

• The damaged, defective or incorrect area

• The product label

• The exterior shipping package

After reviewing the information, we will provide an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, exchange or refund.

Damage resulting from normal wear, improper care, misuse or failure to follow the product’s care instructions is not considered a manufacturing defect.

Size and colour considerations

Customers are responsible for reviewing the product description, product images and available size information before ordering.

We make every effort to display product colours accurately. However, colours may appear different because of lighting, photography, screen settings and individual colour perception. A minor variation between the displayed colour and the physical product is not considered a defect.

If you are uncertain about a size, colour or included item, please contact us before ordering. We can check available information and, when possible, assist you through WhatsApp or a video consultation.

Exchanges

Exchanges depend on product, colour and size availability and cannot be guaranteed.

Contact us before returning a product. If a direct exchange is unavailable, you may be asked to return the eligible product for a refund and place a new order for your preferred item.

Customers are responsible for shipping costs related to an exchange unless the product received was damaged, defective or incorrect.

Refunds

Once your return has been delivered to us, please allow up to 10 business days for inspection and processing.

If the return is approved, the refund will be issued to the original payment method. The refund will include the eligible product price and applicable product taxes.

Original shipping charges and return shipping costs are not refundable unless the return resulted from an error by Jolie Nisa.

After we issue the refund, your bank or card provider may require additional processing time. Depending on the financial institution, the refund may take one or two billing cycles to appear on your statement.

Refused, unclaimed or incorrectly addressed packages

Customers are responsible for entering a complete and accurate shipping address during checkout.

If an order is returned because it was refused, unclaimed, incorrectly addressed by the customer, or subject to unpaid customs charges, any eligible refund will be considered after the package is received and inspected.

Original shipping charges, return transportation costs and carrier fees may be deducted from the refund.

Order cancellations and changes

Contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request before order processing begins. However, changes and cancellations cannot be guaranteed after an order is being prepared or has been shipped.

Contact Jolie Nisa

For return or refund assistance, contact us through one of the following methods:

Email: info@jolienisa.com
Telephone: 514-731-7386
WhatsApp: https://wa.me/15147317386
Contact form: https://jolienisa.com/pages/get-in-touch

Please do not mail a return until you have received authorization and return instructions from Jolie Nisa.